Undercover Tourist Review

Launched in 2000, Undercover Tourist has been providing genuine attraction tickets at discounted prices, as well as insider planning tips and excellent customer service.

Undercover Tourist Review
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The company helps families save time and money on their vacations to Walt Disney World Resort, Disneyland Resort, Universal Orlando Resort, Universal Studios Hollywood, SeaWorld Orlando, SeaWorld San Diego, and other attractions in Orlando, Los Angeles, and San Diego.

Discounted rates, free shipping, and a flexible refund policy make Undercover Tourist a trusted name in attraction tickets. The brand sends its customers to their favorite attractions, faster and cheaper. Undercover Tourist customers receive “right to the gate” tickets, eliminating the need to stand in long lines upon arrival.

The company takes great pride in delivering the highest standards of customer service to consumers. With outstanding products and excellent service, it is recognized as the best player in the discount ticket brokerage industry.

Until now, they are the best choice that has gained the trust of many customers who even have a number of followers on Facebook that reaches 198k and 93.7k followers on Instagram. The company has even achieved more than 1 million downloads of the Orlando Wait Times app. 

Another great achievement they have achieved is being featured in leading national press, including Frommer’s, Travel & Leisure, Budget Travel, Smart Money, CNN.com, Fox News, and many others.

They are even contracted, licensed, and officially authorized by Walt Disney World, Disneyland, and other attractions to sell new and genuine discount tickets. They become Disney Parks USA Preferred Ticket Sellers, Disney’s official program for ticket resellers.

Still curious about this brand? No need to worry. Undercover Tourist review will discuss everything you need to know about the brand. Stay with us and keep scrolling!

Why Undercover Tourist?

When compared to other attraction ticketing agencies, what makes Undercover Tourist special? Of course, as a consumer, you will choose a brand that provides the best of the best services. Thus, this brand always tries to give its best to its customers.

Why Undercover Tourist?
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The company has exceeded consumer expectations by offering excellent customer service, providing authentic discount tickets in a safe and timely manner, and delivering meaningful vacation and travel planning tips and tools. 

They also offer savings on selected family-friendly hotel options near major attractions, as well as discounts on car rentals across the country. You will receive the exact same tickets to the theme parks you know and love, at a lower price. You can also save up to $422 on each theme park ticket!

Even to be the best ticket agent, they provide fast and free shipping on all tickets and an unparalleled refund/return policy. Also includes taxes for all tickets in advance, leaving no room for hidden fees.

This ticketing agency has experienced staff who are detail-oriented, professional, and committed and offer the “human touch” needed in customer service.

So, there are so many reasons for the benefits you will get from the unquestionable excellence of this brand.

What's On Undercover Tourist

As we explained a bit in the previous section, the company works in the field of official ticket sales in the world for all major theme parks, including Walt Disney World Resort, Disneyland, Universal Orlando, Universal Studios Hollywood, and more.

What's On Undercover Tourist
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Undercover Tourist Offers

  • Discounted tickets at some of the top theme parks, Halloween tickets theme park, movie tickets, top ski resorts, and top sporting events will certainly be very beneficial for many travelers
  • The convenience to search and book hotels around the US by presenting the best rates available. They have researched the details that matter most to families by providing expert Customer Service agents to help with any queries
  • A highly reliable car rental service with the benefits of unlimited mileage, free cancellation, and no taxes, surcharges, or hidden fees
  • The top-rated wait times and theme park crowd calendar apps make planning an Orlando vacation even easier

Since they offer so many ticketing services, it’s impossible for us to go into detail about all of their sales, so we’ll focus on two that we’ll cover in more detail in the next section.

  1. Disneyland Resort Ticket
  2. Universal Express 1-Day Dated Ticket

So, stick around and take a look closer at the following section!

Undercover Tourist Disneyland Resort Ticket Review

Who hasn’t heard of Disneyland? Surely many people have heard of it or have even visited it. It is a place where families can gather and have fun.

Undercover Tourist Disneyland Resort Ticket Review
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The resort is one of the most visited destinations in the world and sees crowds throughout the year, thanks to a steady stream of loyal local Disney fans and many tourists. Therefore, this ticketing agency provides Disneyland Resort Tickets that can be accessed by tourists who wish to visit the resort.

Today, there is so much to see and do at the resort which includes two parks, three Disney Resort Hotels, and the Downtown Disney District entertainment area. Therefore, we recommend that you do at least some basic planning before you visit and book your Disney tickets well in advance.

Undercover Tourist Disneyland Tickets

  • Base Tickets with Disney Genie+: One (1) park per day; no park hopping. With this ticket, you can save time waiting in line. You can use the Lightning Lane entrance at various attractions and experiences.
  • Park Hopper Ticket: Guests with Park Hopper tickets will choose the first theme park they want to visit to start their day, then they can visit the rest of the parks on that day after 1 pm.
  • Park Hopper Tickets with Disney Genie+: With this ticket, you can save time waiting in line. You can also choose the next available time to arrive at various attractions and experiences using the Lightning Lane entrance. As in the previous park hopper ticket, you can choose the first theme park you want to visit, then you can visit the other parks on that day after 1 pm.
  • Base Tickets: The Disneyland Resort Base Ticket allows you to visit one of the parks including Disneyland Park and Disney California Adventure for each day on your ticket. This ticket is different from the Disneyland Resort Park Hopper Ticket which allows you to visit both parks per day.
  • 1-Day Tickets: As the name implies, this ticket is only valid for one day of entry on any date within the selected price tier or lower price tier.

Adjust which ticket you will choose to your needs and desires. Each has different prices and different policies. For more information, please visit here

Undercover Tourist Universal Express 1-Day Dated Ticket Review

As a movie and theme park lover, universal studios Hollywood will be the perfect place to fill your vacation time. You can go behind the scenes of the World Famous Studios Tour to explore the real movie sets where Hollywood movies are made. 

Undercover Tourist Universal Express 1-Day Dated Ticket Review
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In addition, get ready to face live action in thrilling rides, shows, and attractions including Despicable Me Minion Mayhem, and Transformers. Not only that, The Ride-3D will take you inside some of the world’s most popular movies and TV shows.

Even the most popular rides come with magical spells to magical creatures, from dark villains to brave heroes, it’s all at The Wizarding World of Harry Potter that most visitors look forward to. 

You can enjoy all the exciting adventures in your favorite movies by booking universal tickets. 

As we know that this amusement park has a lot of visitors. It is natural that you have to stand in line when entering each ride. But there is no need to worry because, with the Universal Express 1-Day Dated Ticket, you can go straight to the gate and ride the rides. 

Since this ticket is 1 day dated, it is of course only valid for one (1) day of entry on the selected visit date and expires after the first use. This ticket is also only valid for the person named on it. 

Unfortunately, the E-Ticket is non-refundable, so make sure that you are absolutely sure of your decision before purchasing this ticket.

We recommend that you make reservations in advance to avoid running out of tickets and of course, will ruin your vacation plans. If you have prepared everything, get the tickets immediately and get ready to go straight to the gate!

Undercover Tourist vs. Get Away Today

These two brands are both in the online theme park ticket sales industry. They have pretty good services and are trusted sites by their customers. So, out of the two, which one is the best? 

To make things easier for you, let’s take a look at the comparison table below:

  Undercover Tourist Get Away Today


Theme park Tickets, Hotels, Car Rentals

Theme park Tickets, Hotels, Cruises

Authorized Ticket Seller 



Price (Park Hopper Tickets with Disney Genie+)

Adult: $374.41

Child: $360.20

Adult: $393/ticket

Child: $378/ticket

Discount Up to $422 Up to $250
Ticket type Physical Ticket and E-ticket E-ticket
RFID Enabled Yes No
Refund Tickets Yes Yes
Crowd Calendar Yes No

Actually, both brands have very good services. But there are indeed some things that can be the disadvantages and advantages of each brand. However, it can be seen from some of the points above that Undercover Tourist is still superior compared to Get Away Today.

Undercover Tourist Pricing

When it comes to price, Undercover Tourist will not disappoint you. They are even certified with the best price guarantee and no hidden fees. They provide discounted ticket prices which will certainly be very profitable with the addition of saving up to $288 on each ticket booking.

Undercover Tourist Price Range

  1. Theme Park Ticket: $150 to $350. Keep in mind that each price will vary depending on which theme park you are visiting and your age. Save up to $288 for Walt Disney World tickets and get 2 days FREE with the purchase of 2-Day tickets for Universal tickets. 
  2. Hotels: The price for hotel reservations will differ for each hotel. Therefore, we recommend that you check directly on the official website for detailed information. One thing you can’t miss about booking a hotel, you can save up to 50% on your hotel getaway.
  3. Car Rentals: $71 to $211. The price is a predetermined price depending on the type of car to be rented. Car rental booking offers 50% OFF car rental rates with a theme park or attraction ticket purchases over $100. So, be sure to get the best deal now!

Affordable and many offers that you can get, right? Let’s book your ticket now and enjoy your memorable vacation with exciting rides!

How Undercover Tourist Works

Undercover Tourist is here to help anyone who wants to buy theme park tickets to save more money. They offer tickets at affordable prices.

The company also helps travelers know their budget costs in advance. Customers can avoid the queue to buy tickets and simply book by sitting at home. 

Here’s what you can do to book the tickets you want:

  • First, it is recommended to use the Orlando, Los Angeles, Las Vegas, and San Diego Crowd Calendars to see the expected crowd levels for each day a full year in advance
  • Once you have set your vacation dates, go to the destination tickets you want to buy
  • Set the dates of your adventure that you have prepared
  • Don’t forget to fill in the number of adults and children who will be traveling with you.
  • Check and make sure that the tickets you have booked match the number and dates of your trip
  • Make your booking and payment. This company accepts Credit/Debit Cards such as Visa, American Express, MasterCard, and Discover for your payment

You’ll receive an email stating that your request has been sent to the tour operator. Once the operator confirms your reservation, you will receive a second email with instructions on how to redeem your tour. 

Well, they also provide The Orlando Undercover Tourist Planning App which can be downloaded on the App Store. It should be noted that this app only works as a handheld guide and planning tool for all Walt Disney World parks, Universal Orlando Resort, and SeaWorld Orlando. 

View a quick video walk-through of the Orlando Planning App and learn how you can skip the lines on your next vacation on youtube @undercovertourist.

Undercover Tourist Pros & Cons

At Undercover Tourist review, we really hope that you can get the easiest way to get your vacation tickets. Thus, you must plan everything well and entrust the purchase of tickets to a trusted brand. 

Then it is important for you to know the details of the brand. Therefore, below, we will list the pros and cons of this brand as an overview for you.

Undercover Tourist Pros

  • Tickets are guaranteed Authentic and offer the best prices on theme park tickets
  • No Hidden Fees (Taxes Included)
  • Choose an E-ticket or a Mailed Ticket. Next-Day Delivery or Collection Available
  • Hassle-free
  • Free shipping
  • Refund Policy or 365-Day Refund
  • Provide many additional discounts

Undercover Tourist Cons

  • Some tickets are nonrefundable

Is Undercover Tourist Worth It?

From the pros and cons section above, you can draw conclusions and see how worthy this brand is. On Undercover Tourist you can get and receive the exact same tickets to the theme parks you know and love, at a lower price. 

It is also an authorized company that has direct relationships with all theme parks including Walt Disney World Resort, Disneyland, Universal Orlando, Universal Studios Hollywood, and many more.

This makes it a trusted company that secures the authenticity of purchases and also allows it to immediately assist its customers in case of problems.

Is Undercover Tourist Legit?

It’s understandable to be concerned about the legitimacy of a brand since it offers online sales. Fortunately, Undercover Tourist can guarantee that their online ticket purchases are very safe. 

They are a VeriSign Secure Site which is Safe & Secure with 128-bit encryption. They are fully licensed & bonded with ‘Travel Certificate Vendor’ Registration #: ST34485. This bond protects their customers up to $10,000.

The business has grown through customer referrals based on honest pricing, customer service, pricing, and advice. They also maintain a good reputation with the Better Business Bureau and are rated as an A+ business.

With that said, there’s no doubt that this brand is legit!

Undercover Tourist Customer Reviews

What Do Customers Think?

Are you wondering what customers have to say about this brand? To answer your curiosity below are some customer reviews that we found on their website. 

Before that, we would like to inform you that this brand has a pretty high rating on its Facebook account. They achieved 4.2/5 ratings based on the opinion of 313 people. 

So, let’s see what the customers have to say. One of the following customers seems satisfied with the service provided by this brand. 

I was very impressed with the speed at which we received our tickets for the Very Festive Christmas Party. We live in Canada and I only booked them yesterday and we already received them :). Our turnaround was literally 24 hours.

The next review came from a customer who entrusted his online ticket purchase to this brand. He said:

Thank you for your service and easy process in processing and using my ticket. A trustworthy site. I will recommend and use again in the future. Very happy tourist Undercover thank you

So, we can conclude from the two reviews above that this brand really provides the best service to its customers. With the speed of delivery that customers get and the easy process that makes customers satisfied. This is a trusted site that makes its customers happy. 

How to Contact Undercover Tourist

If you have some questions in your head, then before you contact the contact below, we recommend that you first check some of the common concerns that have been discussed in the FAQ section.

However, if you have not found the answer to your question, then you can contact the customer service team at:

  • Email: info@undercovertourist.com
  • Phone:
    • USA Toll-Free: 1 (800) 846-1302 (Mon to Sun 8 AM–8 PM Eastern)
    • UK Freephone: 0800 081 1702 (Mon to Sun 1 PM–1 AM GMT)
    • Worldwide: 1 (386) 239-8624
  • Fill out the contact form
  • Live chat is available at the bottom right corner of the website
  • Business Address: 265 Clyde Morris Blvd. Suite 200, Ormond Beach, FL 32174-8137

Undercover Tourist Refund Policy

As a way to bring satisfaction to customers, Undercover Tourist has a Best Refund Policy and uses common sense and fair practices when handling cancellations and refunds.

They offer refundable Walt Disney World theme park tickets and 356-day ticket returns, so tickets must be purchased within the last 365 days and not past the selected start date

Free cancellation is only possible at least 5 days before the reservation start date. 

Whereas if your reservation is canceled within 5 days of your arrival, you may be charged a 5% cancellation fee. A fee of 5% of the total order amount will be required to cover shipping, handling, and processing costs associated with credit card acceptance and order fulfillment.

So, make sure to meet the predefined requirements to realize this return policy. 

Once the ticket is received and verified by Undercover Tourist, they will issue a refund to the original form of payment according to the terms below within 15 working days.

Where To Access Undercover Tourist

Are you ready to take the leap into an unforgettable family vacation? No need to wait any longer! Simply book your tickets with ease.

Although they provide an app, orders can only be made on their official website at www.undercovertourist.com.


Don’t let your fun holiday become the most annoying thing with less than-optimal planning. This can be caused because you run out of amusement park tickets when you want to spend time on holiday on the date you have prepared.

So, don’t let this happen! Prepare your holiday well, and make online ticket purchases at affordable prices so that the vacation becomes more enjoyable. Undercover Tourist is ready to make it happen. Leave and entrust the purchase of tickets for the fun theme park you want to visit. 

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